At Enshopreneur, we value your trust and aim to provide a safe and reliable marketplace experience. Since we are a platform that connects sellers and buyers, the return and exchange process is primarily managed by the individual sellers. However, we set the following guidelines to ensure fairness and transparency.
1. General Policy
Buyers may request a return or exchange depending on the seller’s store policy.
Items must be returned in their original condition, unused, and with all original packaging and tags.
Proof of purchase (receipt or order confirmation) is required for all requests.
2. Non-Returnable/Non-Exchangeable Items
For hygiene, safety, or quality reasons, the following items cannot be returned or exchanged unless defective or damaged:
Perishable goods (food, beverages, etc.)
Personal care and hygiene products
Digital products or services
Customized or made-to-order items
3. Damaged or Defective Items
If a buyer receives a defective, damaged, or incorrect item, they must report it to the sellers.
Sellers are responsible for replacing or refunding the item once the claim is validated.
Buyers may be required to provide photos or videos of the defective/damaged product as proof.
4. Return Shipping Costs
If the item is defective, damaged, or incorrect: The seller bears the return shipping cost.
If the buyer simply changes their mind: The buyer is responsible for return shipping costs (if the seller’s policy allows returns in such cases).
5. Process for Returns & Exchanges
Buyer submits a return/exchange request through their Enshopreneur account or contacts the seller directly.
Seller reviews the request and provides instructions.
Buyer returns the item (if applicable) within the agreed time frame.
Once the seller confirms receipt and condition of the item, a replacement or refund will be processed.
6. Enshopreneur’s Role
Enshopreneur does not own or sell products directly (unless specified).
We serve as a facilitator between buyers and sellers.
In case of disputes, Enshopreneur may assist in mediation, but the final responsibility lies with the seller.
7. Contact Us
If you experience issues with returns or exchanges and cannot resolve them with the seller, please contact our support team at:
+639165828652
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